Returns Procedure

Unwin may ask for a part to be returned for inspection and/or to decide if a part shall be accepted as warranty or not. If a part is requested in return for warranty decision, the new part will be sent out and invoiced. Once the returned part has been inspected and approved as warranty a credit invoice will be issued. The freight for returning parts is paid by the dealer.

1. Unauthorized returns will not be accepted. Goods returned without a Returns Authorisation Number (RMA) will be returned to the customer with the reference” documentation is missing” and the shipping costs debited.

2. All returns shall be addressed to CSC (Customer Support Centre). Before a return is shipped, it shall be marked on the outside of the package with a Return’s Authorisation Number, which can be obtained from the CSC by e-mail (sales@unwinsafety.com) or telephone (01935 827740). Always provide the Model and Serial number of the product to be returned so it may easily be identified.

3. In order to credit the return or accept products for repair or replacement under warranty, the return must be received by us within 30 days after the return number has been issued. Reception of returns that are received after 30 days will be refused unless otherwise agreed with Unwin CSC. In such cases, contact CSC. The product model and serial number must be provided for all inquiries regarding returns and/or return number.

4. A handling fee may be charged for all returns that are not warranty claims or incorrect deliveries. All returns shall include either a model and serial number or an invoice number. If the returned goods are no longer in perfect condition, further costs may arise.

5. Express shipping will be charged (if this is required).

6. All shipments may be sent to us free of shipment costs unless otherwise agreed by Unwin CSC. Large scale deliveries cannot be accepted unless otherwise agreed with Unwin CSC.

7. For further information regarding returns, please contact our customer services (CSC) by telephone 01935 827740 or by e-mail sales@unwinsafety.com

Can’t find what you’re looking for? Call +44 (0)1935 827740

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